SERVD Service Agreement

Between SwitcherMate Ltd (“SwitcherMate”) and the takeaway business (“the Customer”). Version 2026-07-v1.

1. The service

SwitcherMate provides SERVD — an online ordering platform, kitchen display system (KDS) and associated hardware — to enable the Customer to take and manage orders. Full service description to be inserted by the operator.

2. Fees

The Customer agrees to the fees notified at sign-up: an optional one-off setup fee, a monthly platform fee, and a per-order platform fee. Fees are collected by Direct Debit. No fee is charged until it has been set. Full fee schedule to be inserted by the operator.

3. Equipment & liability

Warranty covers faulty parts only. The Customer is responsible for, and will be charged for, any damage, loss, theft or misuse of SERVD equipment. Replacement charges are collected via the same Direct Debit mandate. Full equipment terms to be inserted by the operator.

4. Term & cancellation

The agreement runs on a rolling monthly basis unless stated otherwise. Either party may cancel on notice as set out in the full terms. Full term and cancellation clauses to be inserted by the operator.

5. Data protection

SwitcherMate acts as a data processor for order and customer data processed through SERVD, in accordance with UK GDPR. Full data-processing terms to be inserted by the operator.

This is a summary placeholder. The complete SERVD Service Agreement (the full terms and the PDF) is provided by SwitcherMate and forms part of this agreement.